Travelodge empowers employees with mobile-friendly HR and workforce management software

Travelodge is one of the UK’s largest hotel brands, operating 600 hotels across the UK, Ireland and Spain. With 13,000 employees working across these sites, Travelodge were looking for an HR and workforce management system that could handle all their people processes in one central hub.

Implementation made easy

Following a 10.5 month comprehensive implementation programme, Travelodge are now enjoying the benefits of Zellis’ HR and workforce management platform.

“The support throughout the implementation project was unwavering and the system going live at the exact date forecasted at the start is truly a testament to the hard work of the project teams.”

Dan Curtis, Director of Talent and People Technology, Travelodge

Enhanced efficiency

Travelodge now benefits from an efficiency-increasing, cost-saving solution that compresses hours of admin into one automated, seamless platform.

Accurate forecasting

Managers can make quicker, smarter staffing decisions with precise labour forecasting that automatically maps staff allocation against Travelodge’s demand and budget. Not only does this help optimise staffing levels, but it also saves time, reduces costs, and supports Travelodge’s commitment to exceptional customer service.   

Scheduling flexibility

Meanwhile, employees have greater control over their schedules, with the independence to arrange holidays and pick up or exchange shifts across multiple locations. The system also takes individual availability and preferences into account, helping to promote work-life balance and boost employee satisfaction.

“As a busy Mum, Connect allows me to book off the days that I need to spend with my children.”

Luthfa Besum Ullah, Housekeeping Team Member, Travelodge

Results

Today, 24,000 users login to Travelodge’s people system per day – 83% doing so via the mobile app.

The system has contributed to a 10% reduction in labour turnover, as well as a 10% increase in average length of service year-on-year. This is due to increased visibility, transparency and a single source of truth that makes employees’ and managers’ lives easier.

“As an average, 98% of our team have visibility of their rotas 4 weeks in advance. It’s really reduced the need for emergency cover and has also given us a better ability to manage our payroll.”

Liz Edmunds, Regional Director at Travelodge

Travelodge can now seamlessly share both internal and external news, links, and information – all while maintaining its own branding.

Since its launch, Travelodge’s ‘News & Social’ page has had:

• 5,000+ posts
• 4,953 comments
• 49,905 likes

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With enhanced workforce scheduling, reduced payroll queries and comprehensive business insights across a range of HR functions, Travelodge is better equipped to drive productivity.

“The system represents a transformation in how we manage, engage with and support our most valuable asset: our people. This system will lay the groundwork for future growth and innovation, as we harness the power of AI to benefit our people in ways we can’t yet imagine.”

Hannah Thomson, Chief People Officer, Travelodge

We’re excited to continue working with Travelodge to further enhance their people planning processes.

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