Scoffs Group is the largest Costa partner in the UK with 114 stores nationwide and 1,100 employees. Not only do Scoffs’ Costa coffee shops serve over 26,000 customers daily across the South East and South West regions, but they are also a growth partner for the blue-chip brands of Itsu and Burger King UK – a true powerhouse in the hospitality sector! 

Scoffs were looking for a HR & WFM system that would allow them to centralise all their processes in one simple place. It was also important that they could empower their employees with a mobile-friendly application, allowing staff to view and manage their entire world of work (from rotas to timecards to HR documents and lots more) from any location or device, reducing the administrative burden and giving employees more flexibility. 

Following thorough research and evaluation, Scoff’s Group chose Zellis as their all-in-one HR & WFM software. 

Challenge

Scoffs Group needed a scalable solution to align with their growth objectives whilst supporting commitment to excellence in customer service. Outgrowing their existing systems, it was important to ensure they had a new HRIS that would be future-proof. 

They also needed an end-to-end solution that could help reduce costs, as well as increase self-service capabilities to empower managers and employees, all while always ensuring maximised payroll accuracy. 

Solution

Scoffs now have a system that supports growth and expansion, and the team continue to work in partnership with Zellis to support increasing numbers of brands, staff, sites, and requirements.

A key benefit is maximised operational efficiency with enhanced workforce management capabilities. For instance, employees now have the independence to pick up and exchange shifts seamlessly across multiple sites, and even validate hours before the pay run. 

“Zellis’ focus on empowering employees is a crucial factor for us here at Scoffs. The system has really given employees greater flexibility and autonomy, enhancing overall employee experience and satisfaction.” – Amanda Smyth, People Director at Scoffs Group 

Implementation

There was a rapid implementation process of just 3.5 months, a testament to the hard work of the project teams at both Zellis and Scoffs Group. 

“We’re thrilled to be transforming our people processes with Zellis. The support throughout the implementation journey has been great and we’ve worked shoulder-to-shoulder to create a great solution that helps us manage staff scheduling in a way that’s easier and more cost effective than ever-before. As we’re growing, we wanted a solution that would support our growth, and Zellis is ideal for this. I look forward to continue working with the brilliant team.” – Riel Sibly, Head of Central Operations at Scoffs Group 

Results

Today, Scoffs Group have a people system with over 1,000 current active users and, since implementation, have had a total of over 690,000 logins into the system! 

“Zellis is a great system. It’s really easy to use and has everything I need in one place. I can check working forecasts and sickness, and all of my employees can request holiday.”  – Danni Verdi, Store Manager, Costa Coffee, Stowmarket 

With more than 77,000 logins per month, Scoffs Group can now see operational efficiency at an all-time-high through consolidation and simplification of people processes. 

“The company news feed is amazing because it gives me the chance to be nosey about what is going on across the business. We can see all the rewards and campaigns people are posting about as well as highlights people have made across the business.” – Dana Conway, Barista, Costa Coffee, Stowmarket 

Zellis look forward to continue working with the fantastic team at Scoffs Group and supporting enhanced efficiency across the business.