Roadchef, the foremost operator of roadside service areas in Britain, serving over 50 million customers annually across 30 sites with a dedicated team of 3,700 employees, proudly announces the successful deployment of Zellis’ HR and Workforce Management platform. Following a seamless 9-month implementation process, Roadchef now consolidates all its people processes in one centralised platform.
As a franchise with renowned brands such as WHSmith, McDonald’s, Leon, and many others, Roadchef faced the unique challenge of accommodating diverse operational standards while maintaining a unified data management system.
One of the standout features of Zellis’ Workforce Management is its ability to offer advanced labour demand forecasting for each of Roadchef’s brands. By analysing factors such as historical data and nearby events, the platform fine-tunes employee allocation, breaking down labour requirements into 15-minute intervals per site. This strategic approach prevents over- and under-staffing, optimising costs for Roadchef.
“The delivery team at Zellis have truly worked shoulder-to-shoulder with us throughout these 9 months and have continued to support our unique demands and requirements. I am really excited for our new Workforce Management abilities which promise improved efficiency with the forecasting features. Ultimately, it was important for us to have one consistent system for all of our people processes. Zellis enables us to do that.” – Laura Bunn, HR Director at Roadchef.
In addition to the enhanced operational efficiency, employees at Roadchef now have increased autonomy. They can easily pick up and exchange shifts across multiple sites using their mobile devices, providing a flexible and responsive workforce.
Zellis is thrilled to have successfully gone live with Roadchef and is looking forward to a continued partnership. The collaboration signifies a commitment to innovation and excellence in workforce management, reinforcing Roadchef’s position as a leader in the industry.
