Zellis Customer Success Team shortlisted for two acclaimed titles in UK Customer Experience Awards 2025.

Bristol, UK: 18th July 2025: Zellis, the leading provider of AI enabled HR, workforce management and payroll software to the UK and Ireland, is delighted to announce that its Customer Success team sits among finalists in two categories at the UK Customer Experience Awards 2025, with winners set to be announced at Wembley Stadium on 16th October. These nominations recognise teams that demonstrate phenomenal dedication to customers at all stages of their work with Zellis. This is further illustrated through the achievement of a 100-point brand NPS improvement since the programme began, and incredibly high engagement rates in NPS of 40-47% of all customers for 12 months.

From onboarding to ongoing support, Zellis puts customers first by offering expert guidance, tailored services, and proactive care. These nominations reflect how the Zellis team works tirelessly to help customers achieve real results, making their needs the heart of everything they do.

Finalist for ‘Customers at the Heart of Everything’

This award is “dedicated to organisations whose ethos is centred around customer happiness, with this commitment deeply embedded in their core values.” Something the Zellis Customer Success Team demonstrates consistently, providing unwavering support and expertise to customers from onboarding, through implementation, and throughout their time working with Zellis.

Finalists for ‘Customer Experience Team of the Year’

The Zellis Customer Success Team drives exceptional business outcomes through continuous customer engagement, data-driven insights, and tailored services. What began as a team of four has grown to an over 20 strong team delivering excellence across a broad range of specialisms. This category recognises skilled and dedicated teams that have contributed to their company’s success in a meaningful way.

Rachel Moreland, Chief Customer Officer at Zellis, said of the news:

“It’s an incredible honour to be shortlisted for the Customers at The Heart of Everything and Customer Experience Team of the Year awards at the UK Customer Experience Awards 2025.

This recognition is testament to the hard work, dedication, and resilience the Zellis Customer Success Team brings to our customers and the company day in and day out, and I could not be prouder of all they have accomplished in the past few years – and everything they are sure to achieve in the future.”

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Zellis PR contact

Sarah McGhie, PR Manager

Sarah.mcghie@zellis.com

About Zellis

Zellis powers organisations to achieve better outcomes through exceptional employee experiences. We are the leading supplier of AI-enabled human resources (HR), payroll, and workforce management (WFM) software, and managed services, for UK and Ireland-based midsize to large size employers. In 2025 we acquired elementsuite, bringing together their AI enabled HR and WFM suite with our own award-winning payroll and HR platform. Combined, we offer best-in-class tools and expertise through an end-to-end solution which delivers the AI-enabled HR, WFM, and payroll outcomes our customers need. Zellis was named Payroll Software Supplier of the Year at the Global Payroll Awards 2024. Our flagship solution, Zellis HCM Cloud has won the Payroll Software of the Year Award (CIPP 2020, 2021, and 2024) and Payroll & HR Software Product Award (The Rewards 2019, 2021, 2023, and 2024).