About Yodel

Yodel are one of the UK’s leading delivery firms, delivering millions of parcels every week. With more than 50 sites nationwide and around 10,000 colleagues, they are committed to delivering parcels on time, no matter where in the UK it needs to be.

The Story

Zellis partnered with Yodel to provide a complete colleague background checking service, enabling the parcel delivery company to hire and verify thousands of roles across the UK quickly.

Zellis’s complete background checking solution combines technology and service to drive process efficiency, cost-effectiveness, and employee satisfaction for Yodel’s HR operations team.

Despite the challenges presented by the COVID-19 pandemic, Yodel experienced a significant increase in order volumes and continued to hire both employed and self-employed courier delivery drivers. To help improve the speed, reliability and cost-effectiveness of Yodel’s HR operations, Zellis coordinates the end-to-end colleague screening cycle, conducting all relevant background checks, liaising with candidates, handling queries, and reporting to management and suppliers through its software.

Zellis’s dedicated background checking software integrates easily with Yodel’s existing IT systems, unlocking automation opportunities to eliminate the costly administrative burden faced by the HR department. In particular, integration with Yodel’s applicant tracking system (ATS) accelerates time-to-hire, reduces data entry errors, and improves visibility into the progress of individual applicants. Streamlining these processes also creates a stronger experience for all resource types, ensuring they can begin working without unnecessary delay.

The Result

The close collaboration between Yodel and Zellis has born significant fruit in terms of boosting the efficiency of Yodel’s recruitment process: between 2,000 and 2,500 background checks are now processed each month, while the amount of time taken to complete a full check has more than halved to 6 days from an average of about 14.

At Zellis Connect, Jodie McEvoy, director of people services at parcel delivery company Yodel, shared her insights into just how meaningful the relationship with Zellis Background Checking truly is, the difference it has made to the business and the innovation it is generating.

Watch the video below to find out more: