Background checks are an integral part of the hiring process for organisations. They enable employers to verify information, minimise risk, and maintain a safe and productive work environment. But if done incorrectly, background checks can hurt the all-important employer-candidate relationship right from the beginning.

Companies can perform in-house checks, but they often lack the experience and expertise of a third-party screening company. In some cases, this can result in a negative candidate experience. The process of going through a background check can be extremely stressful for candidates, regardless of whether their records are ‘clean’ or not.

Background checks involve delving into an individual’s past, and this can be a source of concern, especially when handled by inexperienced people. Background checks should always be conducted in a manner that enhances the candidate experience and demonstrates that your organisation cares about its existing and prospective employees.

4 ways to improve the candidate experience during background checks

1. Keep it simple and straightforward 

Simplify and streamline the background screening process by clearly articulating its intent and scope, as well as the specific information to be verified. Additionally, provide candidates with a detailed explanation of the process, including the estimated completion time, to alleviate any concerns they may have. Having experienced specialists conduct background checks ensures that standard procedures are followed. 

2. Be objective and non-discriminatory

Avoid the risk of background checks leading to discrimination against groups of people, for example those with certain types of disabilities. Following anti-discrimination laws and guidelines, such as the Equality Act 2010, can help to ensure that the screening process is fair. Working with a third-party specialist can greatly reduce the risk of unconscious bias.

3. Speed up the background checking process 

Faster checks can enhance the candidate experience by expediting the recruitment process. This can help maintain interest among potential hires, boost trust in your organisation, and eliminate doubt. Imagine reducing your background check completion time by more than half with the help of a professional service partner like Zellis. Read how we helped Yodel

4. Provide sufficient information and be transparent 

Enhance the candidate experience by being transparent about background checks. Discuss any findings in a non-judgmental way, while giving them the chance to provide more context or explanation. Maintaining transparency in the background checking process helps to establish trust between employer and candidate. 

Keep it stress-free and candidate-friendly

Background checks are vital for minimising employment risks. But it’s crucial to execute them in a way that improves the candidate experience and demonstrates your concern for employee wellbeing. By communicating effectively, conducting background checks in an impartial and non-discriminatory way, and being transparent about the outcome, you can build trust and confidence with job applicants, keeping the recruitment process is fair and inclusive for all. 

Explore stress-free background checking services from Zellis.