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Application Management Service

Developed by Zellis

Optimise, enhance, and maintain ResourceLink

Payroll
Services

Overview

Our Application Management Service is designed to support customers using our ResourceLink application. A service undertaken by a team of skilled technicians providing essential system maintenance and optimisation, removing the need to cover key skill areas internally.

Overview

Benefits

Compliance

Assurance that access to your system is controlled and compliant with GDPR.

Cost savings

No need to fund internal resources to deliver.

Efficiency savings

Reduce resource required to process payrolls by making the best use of the systems and functionality available.

Confidence

Feel confident that your application is always on the latest version, robustly tested, and promptly deployed.

Performance

Consistent high performance as a result of regular maintenance and cleansing.

Change and reporting

Remove the worry of small change delivery and ad-hoc reporting needs.

Application Management Service

Zellis Application Management Service gives you the right support to help you get the best from ResourceLink.

Features

Zellis Application Management Service gives you the right support to help you get the best from ResourceLink.

Application security management

Access management and certification
Request management
User access maintenance

Incident and alert management

Support for technical incidents or defects
Incident and problem management
Service communications

Upgrade and release management

Legislative upgrades, patches, and release management
Knowledge updates and future roadmap discussions
Change control, change enablement, and continuous improvement

Application maintenance

Deployment management
Infrastructure and platform management
Task automation and SLA reporting

Configuration and reporting support

Support for minor application changes
Support for agreed cyclical ResourceLink changes
Configuration management

Hierarchy maintenance

Maintenance of payroll and HR hierarchy
New post and structure unit creation
Post-to-post maintenance

System review

Review your top 5 ResourceLink issues
Review the configuration of the ResourceLink system
Review whether ResourceLink functionality is being utilised effectively
Review usage of recent ResourceLink releases for efficiency savings

Developer information

Pencil

Developer

Zellis

Globe

Website

www.zellis.com

Phone

Contact

tellmemore@zellis.com

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