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ZellisONE WFM

Run your workforce with confidence

ZellisONE Workforce Management is AI-enabled workforce management software built into the same platform as HR and payroll.

Scheduling, demand forecasting, time and attendance and labour optimisation on one employee record, designed for the complexity of UK and Ireland operations.

  • Advanced scheduling and labour planning, not basic time and attendance – forecast demand, then staff to it. 
  • Built into HR and payroll, so hours flow straight to pay with no double-keying and no mismatched rotas.
  • Proven on the frontline at scale from 1,000 to 20,000+ employees for multi-site, multi-shift operations, including Travelodge across 600 sites.
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Plan it, work it, pay it

ZellisONE Workforce Management replaces guesswork and spreadsheets with demand-driven staffing, so the day is planned on purpose.

Because workforce management, HR and payroll share one employee record, what is planned, worked and paid all line up. No re-keying between systems, no rotas that don’t match pay, and no reconciliation at cycle end.

Very few platforms can do this at scale in the UK and Ireland. Global HCM platforms are built for generic, global payroll, not the statutory complexities or realities of a shift-based frontline in the UK and Ireland. ZellisONE is designed for exactly this.

Turn workforce cost into capacity and match staffing to real demand day after day, so you protect service, control labour cost and give teams fair, predictable schedules.

Workforce management software that delivers

From the boardroom to the shop floor, ZellisONE Workforce Management is a single source of truth for everyone.

For operations leaders

Control labour cost without sacrificing service. Real-time cost and demand visibility protects margin and coverage, so you hit targets without blowing the budget or overstretching your people.

For managers

Lead people, not spreadsheets. Build and publish fair, compliant schedules in minutes, approve changes on the move, and cut the rota rework and firefighting that eats your week.

For employees

Scheduling that works for you. See your shifts, swap them and book time off from any device, with fair, predictable rotas so you always know what your week looks like.

Get to value quickly, with confidence

ZellisONE Workforce Management is configurable and modular by design, no developers required and no technical debt.

Deploy the scheduling, time and attendance and forecasting you need today, then expand as you grow.

  • Owned by the people who use it – Managers and admins configure what they need, without having to raise a ticket for every change.
  • See a difference in weeks – Go live with what matters most first, so you feel the difference early rather than at the end of a long programme.
  • Built to change as you do – When new sites, shift patterns or rules arise, ZellisONE adapts without the need to ever re-platform.

Applied AI, built into workforce management

AI runs across the whole ZellisONE platform, and workforce management makes the most of it. Machine learning identifies trends and detects anomalies across demand patterns, so you can plan ahead and respond faster to change.

It is governed, applied AI, built on Zellis' own security model and aligned to UK and Ireland Government AI principles: explainable, audit-ready and designed to give managers sharper insights for decision making, while they keep full control.

Accurately predict demand

ZellisONE Workforce Management blends historical trends and real-time signals, so managers can prepare for the day ahead rather than react to it.

Protect coverage and control spend

AI surfaces unusual patterns across scheduling, absence and labour cost early.

Answers in the flow of work

Zellis Intelligent Assistant handles queries around scheduling, reducing the interruptions that pull managers off the floor.

Workforce management software that removes the guesswork

Things can change drastically within an hour, and a one-size-fits-all rota will leave you understaffed at busy times and overstaffed in quieter periods.

ZellisONE builds your Shape of Day using data that actually influences your workload: footfall, transactions, sales or bookings, creating a clear staffing requirement by role, hour by hour.

Managers get a rota that matches the day in front of them, so quiet periods stop being as costly and there is cover for the moments that need it.

Rostering made simple

Using the Shape of Day, ZellisONE builds a fair, compliant rota, with the right cover for each role and hour, weighted against skills, availability and budget.

What used to take half a day now takes minutes.

And because the schedule is live, managers and employees can edit, swap, release or pick up shifts from any device, keeping everything accurate as the day changes.

Experience time and attendance management you can trust

Every shift, break and overtime minute is logged precisely and flows straight into pay. That means all the messy payroll inputs, basic pay, premiums and TRONC (tipping), are handled correctly, so there are fewer payroll errors and people are paid right, first time.

Give managers control without adding admin

When a shift falls through, managers usually find out at the last minute and it becomes a scramble to find cover.

ZellisONE flags gaps as soon as they appear, giving managers time to act. With mobile alerts and approvals, cover can be sorted from anywhere in a couple of taps.

So the day keeps moving without anyone chained to a desk.

Compliance that runs in the background

Rules like minimum rest breaks and working-time directives are easy to breach and difficult to enforce manually.

ZellisONE WFM checks every rota against your rules, flagging any issues before its published.

And because planning, time and pay sit on the same platform, there’s a clear audit trail from scheduled hours through to payroll, so managers can be confident that every rota meets policy and compliance requirements, without having to manually check a shift.

Workforce management software proven at scale

Zellis is the trusted HR, workforce management and pay partner for some of the UK and Ireland’s most operationally complex organisations, across retail, hospitality, manufacturing, healthcare, leisure, facilities management and public services.

Proven from 1,000 to 20,000+ employees ZellisONE Workforce Management supports multiple sites, complex shift schedules and seasonal peaks. Start with what you need today and expand as your operational requirements evolve.

Find out more about Zellis Intelligence Platform

Ready to unlimit what's next?

Experience first-hand how ZellisONE Workforce Management helps you protect service, control labour cost and give your teams schedules they can rely on.

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4.6 million
employees paid monthly
£17bn
paid through Managed Services annually
20%
of top UK retailers work with us
1 in 7
employees are paid or rewarded by Zellis Group

What’s next is scalable, configurable and future-proof

As workforce demands continue to evolve, ZellisONE combines a proven workforce management solution with applied AI.

Scale from basic scheduling to advanced labour optimisation, configure the platform around your policies and processes, and give schedulers and operational leaders AI-enabled support to make faster, more informed decisions.

View platform features

Benefits

Design and deliver benefits that are personal, valued, and perform for your organisation. With built-in comms, targeting, and automation, employee engagement is covered.

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HR

Provide clarity, control, and adaptability in your organisation with one connected system. ZellisONE HR brings insights to the surface so you can prevent issues from becoming problems.

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WFM

Adapt, predict, and optimise your workforce coverage. Increase service performance with smarter scheduling and reduce cost-to-serve with precision.

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Pay

Discover real-time precision with proven flexibility. Built for compliance and confidence across UK and Ireland, ZellisONE Pay is trusted in the most complex payroll environments.

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Talent

Attract and retain talent with one intelligent flow. Support your managers and employees with AI-enabled onboarding and offboarding, and personalised learning and development.

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Don’t just take our word for it

"We know with Zellis, that the technology is underpinned by a market-leading provider. It’s amazing to see that partnership of tech and strategy delivered to our employees."
Katie Duxbury
Head of Pay & Reward Services
BUPA
“Supported by Zellis, we see our role as treating the employee as a customer and want to give them an exceptional customer experience from end-to-end.”
Ian Hodson
Director of People & Culture
Housing 21
"We could not imagine working without Zellis: using their payroll functions, HR functions, and employee self-service systems. They’ve been by our side for so long now."
Omar Parvez
Senior HR Systems Manager
HomeServe Membership Limited